WS Garage Door Spares

How do I place an order?

How do I know if my order was successfully placed?

Can I change or cancel my order?

How do I track my order?

My order is wrong/missing items

Taxes, customs and import fees

How do I place a tax-exempt order? (Channel Islands, Jersey and Guernsey)

Can I change my address?

Out of Stock Items

Ordering

Shipping Policy

How long does it take to ship my order?

Where do you ship to?

How much is delivery?

Can I collect my order in person?

What if I am not home when delivery is attempted?

I haven't received my order?

Do we ship to the EU?

Shipping & Delivery

Returns Policy

How do I return my order?

Do you offer free returns?

Can I exchange an item?

I've not received my refund

Returns And Refunds

Discount codes & promotions

What payment methods do you accept?

International bank charges

Bulk discounts and reseller accounts

Do you accept telephone or email orders?

Payments And Discounts

I Need Parts for My Garage Door

I need Garador Perspex Windows

How do I know which cones & cables/wires I need?

I cannot find my cones and cables, what can I do?

Should I get the genuine or compatible cones and cables?

How do I choose the correct Garador MK3C Cables?

How to attach the lifting cables to the cones

I need locking cables

Do the Cables Come in Pairs?

Cones and Cables

Which electric motor do I need to automate my door?

Are there any extras I need for my electric motor?

Needing a replacement wall switch for electric motor?

Electric Motors

Which garage door gear do I use?

Garage Door Gear

What are latches and cams?

Need help identifying your Cardale latches and cams?

Need help identifying your Garador latches and cams?

Need help identifying your Henderson latches and cams?

Latches and Cams

What are link arms and anchor pins?

Link Arms & Anchor Pins

How do I identify the correct lock and handle?

What do I do if my lock and handle are obsolete?

Should I get the genuine or compatible lock and handle?

Can I get spare/replacement keys?

Can I order two locks and have them keyed alike?

I need a Garador Lifting Handle

My old Henderson T-handle looks different to yours

I need the Henderson locking bars

Locks and Handles

How do I identify the correct remote control?

How do I change the battery in the remote?

How do I program the remote for my electric motor?

What do I do if my remote is obsolete?

My remote is not working, and I have replaced the battery

Which remotes will work with a Sommer Aperto operator?

Garage Door Remote/Motor Parts

Remote Controls

What security lock should I use?

Security Locks

How do I identify the correct roller spindles?

What do I do if my roller spindles are obsolete?

Do the Roller Spindles Come in Pairs?

Spindles & Rollers

How do I measure the spring?

How do I identify my spring with the spring finder table?

What can I do if I cannot find my spring?

Should I get the genuine or compatible spring?

How do I select the correct Garador MK3C spring?

How do I select the correct Garador MK4/F-Type Spring?

How do I select the correct Garador DC/CM Spring?

How do I select the correct Garador DR/RM Spring?

How do I select the correct Garador R /FR/ Mk3R Spring?

How do I select the correct Garador C-Type Spring?

Can a spring be stretched to fit?

How do I know which Henderson Spring Hook to use?

Are dust covers for springs still available?

Adjustable Hooks for Garage Door Springs

Do the Springs Come in Pairs?

Springs

What are the different tools used for?

Tools

How do I know which tracks and runners I need?

Tracks & Runners

Which weather seal should I use?

Garage Weather Seals

Product Information

Different types of garage doors

Which Garador model do I have?

Which Cardale model do I have?

Which Henderson model do I have?

Which Wicks / Wessex / B&Q model do I have?

Can I automate my garage door?

I am having a custom door made, can you provide a mechanism?

I am locked out of the garage, what do I do?

Do you carry out repairs or servicing?

Do you offer any repair kits?

What do the Garador PN numbers mean?

Do you supply fitting/installation instructions?

Which Handed Part Do I Need?

Garage Door Information

Accessing VAT Invoices

How do I contact you?

Do you have physical stores?

Trade Accounts

Accounts And Technical

Is there a product warranty?

Warranty Information

Placing, amending and tracking your order. 
Taxes and import fees for foreign orders.

Shipping policy, where we ship to, and delivery costs

Returning an unwanted order, exchanges and refunds.

Accepted payment methods, coupon codes, and bulk discounts

Advice on how to identify a replacement part, installation, and modification

Different types of garage door, how to identify the manufacturer of the door, and the model of the mechanism

General company information and contact methods

Information of warranty length and procedure

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