WS Garage Door Spares logo
WS Garage Door Spares logo

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Placing, amending and tracking your order. Taxes and import fees for foreign orders.

How do I place an order?

The easiest way to order is by ordering directly from our website! We are an online retailer, and do not have any physical stores. To place an order online, simply add the product(s) you want to purchase into the shopping cart by clicking the 'add to

How do I know if my order was successfully placed?

After placing an order through our website, you'll receive a confirmation email to track the status of your order. Once your order has shipped we will send you another email with a link to track your order (provided the delivery method chosen allows

Can I change or cancel my order?

If you realise you need to amend your order after it is placed, whether it be to change your shipping address or add or remove items from your order, please email us at [email protected] or call 01704 331705 as soon as possible. We will do

How do I track my order?

When your order is dispatched, you will receive an email confirmation which will contain your tracking number provided the delivery method chosen is a tracked service. You will usually also receive an email or SMS from the courier with an estimated d

My order is wrong/missing items

If items are damaged or different from what you have ordered please contact us as soon as possible and within 7 days of receiving your order. We'll be happy to help and correct any mistakes. If items are missing from your order please check your trac

Taxes, customs and import fees

Prices displayed on our website are in British Pounds and VAT at the standard rate is applied to all domestic orders. For orders shipped outside of the United Kingdom, VAT will be calculated at the local rate and additional duties and fees may apply.