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How do I track my order?Updated 4 months ago

When your order is dispatched, you will receive an email confirmation which will contain your tracking number provided the delivery method chosen is a tracked service.

You will usually also receive an email or SMS from the courier with an estimated delivery date.

Problems with the tracking number?

You may receive your dispatch confirmation before your order is actually handed over to the courier. This may lead to your tracking number showing as invalid. Please allow suitable time for the tracking information to update.

If there have been no changes in 24 hours, please contact us at or call 01704 331705.

Royal Mail deliveries

Please note that Royal Mail is not a tracked service, and the provided tracking number will only give an update once a delivery attempt has been made.

My expected delivery date is showing as later than anticipated

The courier firms that we use have an automated system whereby an expected delivery date is assigned once the shipment is booked into their system.

This can lead to the delivery date initially showing as a later date. This should update in due course once the shipment reaches the local delivery depot.

If you have any questions regarding your delivery please contact us at or call 01704 331705.


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