WS Garage Door Spares logo
WS Garage Door Spares logo

All articles

Returns And Refunds

Returning an unwanted order, exchanges and refunds.

Returns Policy

If for any reason you change your mind, simply contact our customer service team within 14 days after the day we deliver your product(s) and we will authorise your return request. To initiate a return, please contact us via email at sales@wsgaragedoo

How do I return my order?

You can return your order by any method you prefer. However, we recommend using a tracked service to ensure it does not get lost on its way back to us. Please package any returns securely to avoid damage. Please include your name, address and order n

Do you offer free returns?

Unfortunately, we are not able to offer free returns. The cost of returning unwanted items is to be met by the customer. If you have received something different to what you have ordered or you have received a faulty product we will collect these fro

Can I exchange an item?

Unfortunately, we are not able to offer exchanges. If you have changed your mind or would like to order a different product you can return the item for a refund, and place a new order for the correct item. Please see our returns policy for more infor

I've not received my refund

Refunds for returned items are usually processed within 1-2 working days of receipt of the items, but can sometimes take a little longer. Once your item is returned it will be processed in our warehouse before being authorised for a refund to be proc