WS Garage Door Spares

<p>Hopefully, you will find the answers you need from our help articles and FAQs, but should you need further support there are numerous ways to can reach out to us for help.</p><p>All channels are manned by human staff who will be happy to assist with any query.</p><h4 id="email"><strong>Email</strong></h4><p>You can contact us by email at <a href="sales@wsgaragedoorspares.com">sales@wsgaragedoorspares.com</a> for general enquiries or <a href="mailto:accounts@garadry.com">accounts@garadry.com</a> for queries related to invoices and payments.</p><p>We aim to respond to all enquiries within a couple of hours.</p><h4 id="telephone"><strong>Telephone</strong></h4><p>Phone lines are available from 9am to 10pm Monday to Friday. You can reach us on 01704 331 705.</p><h4 id="live-chat"><strong>Live Chat</strong></h4><p>Live chat is available from 9am to 10pm Monday to Friday. Any messages sent outside of these hours will be responded to the next working day.&#xA0;</p><h4 id="whatsapp"><strong>WhatsApp</strong></h4><p>You can send us messages via WhatsApp on 07481342447. Our WhatsApp number is monitored 9am to 10pm Monday to Friday.</p><p><br></p>

Hopefully, you will find the answers you need from our help articles and FAQs, but should you need further support there are numerous ways to can reach out to us for help. All channels are manned by human staff who will be happy to assist with any qu

How do I contact you?

Accounts And Technical

How do I place an order?

How do I know if my order was successfully placed?

Can I change or cancel my order?

How do I track my order?

My order is wrong/missing items

Taxes, customs and import fees

Ordering

Shipping Policy

How long does it take to ship my order?

Where do you ship to?

How much is delivery?

Can I collect my order in person?

What if I am not home when delivery is attempted?

I haven't received my order?

Shipping & Delivery

Returns Policy

How do I return my order?

Do you offer free returns?

Can I exchange an item?

I've not received my refund

Returns And Refunds

Discount codes & promotions

What payment methods do you accept?

International bank charges

Bulk discounts and reseller accounts

Do you accept telephone or email orders?

Payments And Discounts

How do I know which cones & cables/wires I need?

I cannot find my cones and cables, what can I do?

Should I get the genuine or compatible cones and cables?

Cones and Cables

Which electric motor do I need to automate my door?

Are there any extras I need for my electric motor?

Electric Motors

Which garage door gear do I use?

Garage Door Gear

What are latches and cams?

Latches and Cams

What are link arms and anchor pins?

Link Arms & Anchor Pins

How do I identify the correct lock and handle?

What do I do if my lock and handle are obsolete?

Should I get the genuine or compatible lock and handle?

Locks and Handles

How do I identify the correct remote control?

How do I change the battery in the remote?

How do I program the remote for my electric motor?

What do I do if my remote is obsolete?

Remote Controls

What security lock should I use?

Security Locks

How do I identify the correct roller spindles?

What do I do if my roller spindles are obsolete?

Spindles & Rollers

How do I measure the spring?

How do I use the spring finder table?

What can I do if I cannot find my spring?

Should I get the genuine or compatible spring?

Springs

What are the different tools used for?

Tools

How do I know which tracks and runners I need?

Tracks & Runners

Which weather seal should I use?

Garage Weather Seals

Product Information

Different types of garage doors

Which Garador model do I have?

Which Cardale model do I have?

Which Henderson model do I have?

Which Wicks / Wessex / B&Q model do I have?

Can I automate my garage door?

I am having a custom door made, can you provide a mechanism?

I am locked out of the garage, what do I do?

Do you carry out repairs or servicing?

Do you offer any repair kits?

What do the Garador PN numbers mean?

Do you supply fitting/installation instructions?

Garage Door Information

Accessing VAT Invoices

Do you have physical stores?

Trade Accounts

Is there a product warranty?

Warranty Information

Email

Telephone

Live Chat

WhatsApp

How do I contact you?Updated 4 months ago

Email

Telephone

Live Chat

WhatsApp