# garagedoorspares

> Public Help Center articles for garagedoorspares.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I place an order?](https://help.wsgaragedoorspares.com/en-US/how-do-i-place-an-order-383866.md): The easiest way to order is by ordering directly from our website! We are an online retailer, and do not have any physical stores. To place an order online, simply add the product(s) you want to purchase into the shopping cart by clicking the 'add to
- [How do I know if my order was successfully placed?](https://help.wsgaragedoorspares.com/en-US/how-do-i-know-if-my-order-was-successfully-placed-383867.md): After placing an order through our website, you'll receive a confirmation email to track the status of your order. Once your order has shipped we will send you another email with a link to track your order (provided the delivery method chosen allows
- [Can I change or cancel my order?](https://help.wsgaragedoorspares.com/en-US/can-i-change-or-cancel-my-order-383869.md): If you realise you need to amend your order after it is placed, whether it be to change your shipping address or add or remove items from your order, please email us at sales@wsgaragedoorspares.com or call 01704 331705 as soon as possible. We will do
- [How do I track my order?](https://help.wsgaragedoorspares.com/en-US/how-do-i-track-my-order-219183.md): When your order is dispatched, you will receive an email confirmation which will contain your tracking number provided the delivery method chosen is a tracked service. You will usually also receive an email or SMS from the courier with an estimated d
- [My order is wrong/missing items](https://help.wsgaragedoorspares.com/en-US/my-order-is-wrongmissing-items-383887.md): If items are damaged or different from what you have ordered please contact us as soon as possible and within 7 days of receiving your order. We'll be happy to help and correct any mistakes. If items are missing from your order please check your trac
- [Taxes, customs and import fees](https://help.wsgaragedoorspares.com/en-US/taxes-customs-and-import-fees-383890.md): Prices displayed on our website are in British Pounds and VAT at the standard rate is applied to all domestic orders. For orders shipped outside of the United Kingdom, VAT will be calculated at the local rate and additional duties and fees may apply.
- [How do I place a tax-exempt order? (Channel Islands, Jersey and Guernsey)](https://help.wsgaragedoorspares.com/en-US/how-do-i-place-a-tax-exempt-order-(channel-islands-jersey-and-guernsey)-1054938.md): Unfortunately the website will attempt to charge VAT for orders going to Jersey or Guernsey if you order online. Please place your order over the phone on 01704 331 705, or email us at sales@wsgaragedoorspares.com with the item/s, quantities, phone n
- [Can I change my address?](https://help.wsgaragedoorspares.com/en-US/can-i-change-my-address-1259935.md): You will need to contact us as soon as possible to ensure the address change is enacted. If the order has already been shipped, we are sometimes able to get the courier to reroute but this is not guaranteed. To change the address on your order, pleas
- [Out of Stock Items](https://help.wsgaragedoorspares.com/en-US/out-of-stock-items-2448622.md): We endeavour to keep most items in stock, but there are some products which are Out of Stock by default as we only order them in from our suppliers when we have received an order from a customer. Once the order is placed on our website, it typically
- [Shipping Policy](https://help.wsgaragedoorspares.com/en-US/shipping-policy-219173.md): We are able to ship orders to most countries worldwide using our courier contacts. You can select your desired country for delivery from the drop-down box at checkout. If you don't see your country listed, please contact us and we will provide a quot
- [How long does it take to ship my order?](https://help.wsgaragedoorspares.com/en-US/how-long-does-it-take-to-ship-my-order-383894.md): We aim to dispatch all orders within 24 hours. Orders placed before 2pm (Monday-Friday) are usually dispatched the same day. We dispatch orders from Monday-Friday. We will not dispatch orders on weekends or bank holidays - orders placed during this t
- [Where do you ship to?](https://help.wsgaragedoorspares.com/en-US/where-do-you-ship-to-383897.md): All products are stocked and shipped from our warehouse in the United Kingdom. We are able to ship orders to most countries worldwide using our courier contacts. You can select your desired country for delivery from the drop-down box at checkout. If
- [How much is delivery?](https://help.wsgaragedoorspares.com/en-US/how-much-is-delivery-383899.md): The shipping costs depend on the products ordered, service chosen, and the delivery destination. This will be calculated at checkout and the customer can choose their preference. Full shipping cost information can be found in our shipping policy. Unf
- [Can I collect my order in person?](https://help.wsgaragedoorspares.com/en-US/can-i-collect-my-order-in-person-383900.md): You can collect the items in person but this must be arranged over the phone on 01704 331705 as the website does not give the option of collection. The order will be placed on the phone with a customer service member to ensure no shipping cost, and w
- [What if I am not home when delivery is attempted?](https://help.wsgaragedoorspares.com/en-US/what-if-i-am-not-home-when-delivery-is-attempted-383901.md): Most spares are small enough for the courier to place the package through the letterbox, but for orders where the package is too large, what happens if you are out when the delivery is made will depend on the courier. Prior to delivery, you should re
- [I haven't received my order?](https://help.wsgaragedoorspares.com/en-US/i-havent-received-my-order-383903.md): In the unlikely event that you have not received your order in the stated delivery timeframe, as a first port of call, please check the tracking information supplied to you at the time of dispatch to understand whether the shipment has been held up b
- [Do we ship to the EU?](https://help.wsgaragedoorspares.com/en-US/do-we-ship-to-the-eu-2899886.md): Yes, we ship to all countries in the EU. You will not have to pay any additional fees on top of the order. Please note: Registered businesses will require an EORI number for their order to clear customs. If you do not have one, you can apply for one
- [Returns Policy](https://help.wsgaragedoorspares.com/en-US/returns-policy-219249.md): If for any reason you change your mind, simply contact our customer service team within 14 days after the day we deliver your product(s) and we will authorise your return request. To initiate a return, please contact us via email at sales@wsgaragedoo
- [How do I return my order?](https://help.wsgaragedoorspares.com/en-US/how-do-i-return-my-order-219826.md): You can return your order by any method you prefer. However, we recommend using a tracked service to ensure it does not get lost on its way back to us. Please package any returns securely to avoid damage. Please include your name, address and order n
- [Do you offer free returns?](https://help.wsgaragedoorspares.com/en-US/do-you-offer-free-returns-383905.md): Unfortunately, we are not able to offer free returns. The cost of returning unwanted items is to be met by the customer. If you have received something different to what you have ordered or you have received a faulty product we will collect these fro
- [Can I exchange an item?](https://help.wsgaragedoorspares.com/en-US/can-i-exchange-an-item-383906.md): Unfortunately, we are not able to offer exchanges. If you have changed your mind or would like to order a different product you can return the item for a refund, and place a new order for the correct item. Please see our returns policy for more infor
- [I've not received my refund](https://help.wsgaragedoorspares.com/en-US/ive-not-received-my-refund-383907.md): Refunds for returned items are usually processed within 1-2 working days of receipt of the items, but can sometimes take a little longer. Once your item is returned it will be processed in our warehouse before being authorised for a refund to be proc
- [Discount codes & promotions](https://help.wsgaragedoorspares.com/en-US/discount-codes-and-promotions-383911.md): We keep our products competitively priced all year round but you may find some products slightly cheaper on other sites. These sites often do not have a dedicated customer service team to help with identifying the correct spares and will provide no s
- [What payment methods do you accept?](https://help.wsgaragedoorspares.com/en-US/what-payment-methods-do-you-accept-383913.md): We accept payment by all major credit cards and also PayPal, Apple Pay, Google Pay and Shop Pay. We can also accept payment by BACS. Please contact us at sales@wsgaragedoorspares.com with a purchase order for us to provide a proforma invoice. We are
- [International bank charges](https://help.wsgaragedoorspares.com/en-US/international-bank-charges-383914.md): There is a small chance you could be charged an International Banking Fee if you are ordering from outside of the United Kingdom. This fee is charged by your bank and not ourselves. Unfortunately, there is nothing we can do to remove these charges. P
- [Bulk discounts and reseller accounts](https://help.wsgaragedoorspares.com/en-US/bulk-discounts-and-reseller-accounts-383917.md): If you are looking to purchase products in bulk please contact us at sales@wsgaragedoorspares.com for a quotation. We'll do our best to help and provide the best price we can. If you are looking to become a trade customer, please fill out our trade a
- [Do you accept telephone or email orders?](https://help.wsgaragedoorspares.com/en-US/do-you-accept-telephone-or-email-orders-383918.md): We are primarily an internet company and although the majority of our customers prefer to use our online checkout, you can order over the phone on 01704 331 705. Our phone lines are open from 9am to 10pm Monday to Friday.
- [I Need Parts for My Garage Door](https://help.wsgaragedoorspares.com/en-US/i-need-parts-for-my-garage-door-1259939.md): For our team to assist you in finding the correct parts for your door, please confirm the below information:. • Door Manufacturer. • Door Model. • Door Dimensions (W x H). If you do not have this information, please send photos of the part(s
- [I need Garador Perspex Windows](https://help.wsgaragedoorspares.com/en-US/i-need-garador-perspex-windows-1259949.md): We do not stock Perspex as standard however, we can get a quote from Garador for you. Please confirm the model of the door and how many pieces of Perspex you need.
- [How do I know which cones & cables/wires I need?](https://help.wsgaragedoorspares.com/en-US/how-do-i-know-which-cones-and-cableswires-i-need-387637.md): Replacing cones & cables requires you to know the manufacturer and model of the garage door. To find the manufacturer, please check the handle on the door. If the name is not on the handle, please check the back of the door, as there is usually a sti
- [I cannot find my cones and cables, what can I do?](https://help.wsgaragedoorspares.com/en-US/i-cannot-find-my-cones-and-cables-what-can-i-do-387808.md): Firstly, please email photos to sales@wsgaragedoorspares.com and include all relevant information, such as manufacturer, model, length, diameter etc. If the cones and cables are obsolete and no longer available, we would have to recommend a new Canop
- [Should I get the genuine or compatible cones and cables?](https://help.wsgaragedoorspares.com/en-US/should-i-get-the-genuine-or-compatible-cones-and-cables-387810.md): For some Garador models, we have genuine cables and compatible cables. The compatible cables are made to the same specification and quality, and come with the same 1-year warranty, so whichever you choose, you can be confident in your purchase.
- [How do I choose the correct Garador MK3C Cables?](https://help.wsgaragedoorspares.com/en-US/how-do-i-choose-the-correct-garador-mk3c-cables-1053625.md): The Garador Mk3c (Mark 3) door is a canopy up and over door manufactured pre-1999 with an overhead counter balanced spring box, and side support cables. There are two versions of cables for this door, based on the door width. Please note, if your spr
- [How to attach the lifting cables to the cones](https://help.wsgaragedoorspares.com/en-US/how-to-attach-the-lifting-cables-to-the-cones-1387993.md): The studded end of the cable should be fitted into the hole at the end of the cone furthest from the spring. The cable should then slot down into the narrower gap. The ferrule on the end of the cable will prevent the cable from coming back out of the
- [I need locking cables](https://help.wsgaragedoorspares.com/en-US/i-need-locking-cables-2013711.md): The locking cable on your garage door will attach to the cam/spindle on the back of your lock as pictured below. If you need to replace this cable, you will need the Locking Latch Cable which is universal. For a single door, you will need the 80’ cab
- [Do the Cables Come in Pairs?](https://help.wsgaragedoorspares.com/en-US/do-the-cables-come-in-pairs-2296964.md): Our cables are sold in pairs. You can see the unit quantity just above the “Add to Basket” icon.
- [Which electric motor do I need to automate my door?](https://help.wsgaragedoorspares.com/en-US/which-electric-motor-do-i-need-to-automate-my-door-387817.md): We provide electric motors required to automate the following door types:. For Retractable and Canopy Doors, you can use the following electric motors. Please note Canopy Garage Doors require a Bow Arm Converter to be automated. Without this the door
- [Are there any extras I need for my electric motor?](https://help.wsgaragedoorspares.com/en-US/are-there-any-extras-i-need-for-my-electric-motor-388631.md): We have a range of accessories for garage door electric motors. Some are essential for operation, whilst others are optional extras which can provide enhanced functionality and convenience. Below we will highlight some of the main products, but a ful
- [Needing a replacement wall switch for electric motor?](https://help.wsgaragedoorspares.com/en-US/needing-a-replacement-wall-switch-for-electric-motor-1259931.md): If you are looking to replace the Wall Switch on your Sommer Aperto Motor, you will need the Sommer Bell Push Wired Wall Switch. This is a universal part and can therefore be used on other electric motors. Please note that the wire is not included. A
- [Which garage door gear do I use?](https://help.wsgaragedoorspares.com/en-US/which-garage-door-gear-do-i-use-388651.md): If you have had a custom door made, or you need to replace damaged parts on an old door where the existing mechanism is now obsolete, a new garage door gear is the best solution. We have a range of garage door gears suitable for different situations.
- [What are latches and cams?](https://help.wsgaragedoorspares.com/en-US/what-are-latches-and-cams-388755.md): Latches and cams form the basic security on most up-and-over garage doors, whether they are canopy or retractable. The cam, locking cable/bar, latch and latch receiver form a system which secures the door. If any part of this becomes damaged, it is i
- [Need help identifying your Cardale latches and cams?](https://help.wsgaragedoorspares.com/en-US/need-help-identifying-your-cardale-latches-and-cams-535681.md): Having trouble identifying the correct replacement part for your Cardale door?. Below we will go through some of the different cams, latches and receivers, providing links to each replacement where possible, and links to compatible replacements when
- [Need help identifying your Garador latches and cams?](https://help.wsgaragedoorspares.com/en-US/need-help-identifying-your-garador-latches-and-cams-536970.md): Having trouble identifying the correct replacement part for your Garador door?. Below we will go through some of the different cams, latches and receivers, providing links to each replacement where possible, and links to compatible replacements when
- [Need help identifying your Henderson latches and cams?](https://help.wsgaragedoorspares.com/en-US/need-help-identifying-your-henderson-latches-and-cams-537156.md): Henderson went into administration in 2010 and therefore many replacement parts are no longer available for their doors. Don't worry though, we are here to help and provide compatible replacements and modifications to get the door working again in th
- [What are link arms and anchor pins?](https://help.wsgaragedoorspares.com/en-US/what-are-link-arms-and-anchor-pins-388790.md): On both canopy and retractable garage doors, link arms provide a stabilised pivot point for the garage door to open and close on. Anchor pins connect the link arm to the top of the garage spring, It allows the force of the spring to move the garage d
- [Garador Double Door Link Arms](https://help.wsgaragedoorspares.com/en-US/garador-double-door-link-arms-3671808.md): Unfortunately, the link arms for DC, CM, DR and Type R doors have been discontinued. To get your door working again, you will need to overhaul the existing mechanism with a retractable door gear. For most wooden and GRP (Fibreglass) doors, a heavy-du
- [How do I identify the correct lock and handle?](https://help.wsgaragedoorspares.com/en-US/how-do-i-identify-the-correct-lock-and-handle-388867.md): Ideally, the original lock and handle will still be on the garage door and you can identify it by sight from our range here. For some locks/handles however, there will be multiple versions of the same product, in which the spindle, spigot, or screwho
- [What do I do if my lock and handle are obsolete?](https://help.wsgaragedoorspares.com/en-US/what-do-i-do-if-my-lock-and-handle-are-obsolete-388878.md): If the lock and handle are no longer made, you will need to modify the door. We have lock kits to suit canopy and retractable garage doors. There are also certain security locks which can be installed instead. Please contact our team with photos of y
- [Should I get the genuine or compatible lock and handle?](https://help.wsgaragedoorspares.com/en-US/should-i-get-the-genuine-or-compatible-lock-and-handle-395541.md): The compatible locks are made to the same specification and quality as the genuine products, and have the same 1-year warranty as the genuine products. The main difference is usually cosmetic, as the genuine product will have the brand name prominent
- [Can I get spare/replacement keys?](https://help.wsgaragedoorspares.com/en-US/can-i-get-sparereplacement-keys-783427.md): Unfortunately we are unable to supply spare or replacement keys for any locks, and you would need to replace the lock itself. This is usually the safer method, especially if you have lost the key to your garage.
- [Can I order two locks and have them keyed alike?](https://help.wsgaragedoorspares.com/en-US/can-i-order-two-locks-and-have-them-keyed-alike-1053213.md): Unfortunately this is not a service we are able to offer.
- [I need a Garador Lifting Handle](https://help.wsgaragedoorspares.com/en-US/i-need-a-garador-lifting-handle-1259941.md): Garador made 2 versions of the press and lift handle. There is a wide shank (left) and narrow shank version (right). The wide shank version (left) is obsolete and needs to be replaced with a convertor kit. The narrow shank version (right) can be repl
- [My old Henderson T-handle looks different to yours](https://help.wsgaragedoorspares.com/en-US/my-old-henderson-t-handle-looks-different-to-yours-1263713.md): Very old Henderson garage doors had a T-handle with a thin spindle as shown above. This product is obsolete. You will need to modify your door by using this Henderson T-handle, and pairing it with the universal Rear Double Lock Cam, due to the spindl
- [I need the Henderson locking bars](https://help.wsgaragedoorspares.com/en-US/i-need-the-henderson-locking-bars-1413272.md): If you have the below Henderson Lock and Locking Bars, these are obsolete. These can be angled diagonally downwards, as well as upwards. Below are a few modification options to get your door secure again, at a reasonable price. Asec Bolts: These are
- [How to Change a Lock Barrel](https://help.wsgaragedoorspares.com/en-US/how-to-change-a-lock-barrel-3581302.md): Most lock barrels are changed in the same way, however, there may be some small differences depending on the model. A standard lock barrel will have a cam which is released when the door is unlocked.
- [How do I identify the correct remote control?](https://help.wsgaragedoorspares.com/en-US/how-do-i-identify-the-correct-remote-control-396157.md): If you still have the remote control, we recommend checking it against the models we list on our website here. Make sure the brand and the frequency (MHz) match, as remotes are not normally designed to work with another company's motor, and the frequ
- [How do I change the battery in the remote?](https://help.wsgaragedoorspares.com/en-US/how-do-i-change-the-battery-in-the-remote-396162.md): Included with all the remotes are instructions which detail how to remove and replace the battery, but if you have lost these please contact us and we can provide instructions on how to replace the battery as it varies for each model, sales@wsgaraged
- [How do I program the remote for my electric motor?](https://help.wsgaragedoorspares.com/en-US/how-do-i-program-the-remote-for-my-electric-motor-396175.md): All new remotes will need to be programmed before it will work with the electric motor. How to program the remote will vary depending on the manufacturer and the model of the electric motor/remote. In the first instance we recommend that you check th
- [What do I do if my remote is obsolete?](https://help.wsgaragedoorspares.com/en-US/what-do-i-do-if-my-remote-is-obsolete-396176.md): If the remote is obsolete, you have 2 solutions available to you. Option 1 is to replace the electric motor. The new motor will be a modern replacement and will come with 2 remotes. Our range of electric motors can be seen here. Option 2 is to use a
- [My remote is not working, and I have replaced the battery](https://help.wsgaragedoorspares.com/en-US/my-remote-is-not-working-and-i-have-replaced-the-battery-1053736.md): You have replaced the battery in the remote with a new one, and it is still not working?. Please check the following:. If none of the above works, please check the following:. If you are unsure, please contact our team who will be able to advise furt
- [Which remotes will work with a Sommer Aperto operator?](https://help.wsgaragedoorspares.com/en-US/which-remotes-will-work-with-a-sommer-aperto-operator-1258228.md): For Sommer Aperto motors, there are a few options of remotes that will work:. • Henderson/Sommer Remote Control Handset 868 Mhz. • Sommer 2-command Remote Control Handset 868 Mhz. • Sommer Pearl Remote Control Handset. • Sommer Slider+ Re
- [Garage Door Remote/Motor Parts](https://help.wsgaragedoorspares.com/en-US/garage-door-remotemotor-parts-2448624.md): We do not stock any replacement parts for motors or remotes. For replacement parts we recommend contacting the manufacturer of the motor directly. We can provide complete, brand new electric motors and remotes. You can see our collection of remotes h
- [Which remotes are compatible with the SOMplug Upgrade Kit](https://help.wsgaragedoorspares.com/en-US/which-remotes-are-compatible-with-the-somplug-upgrade-kit-7311554.md): The SOMplug Upgrade kit works with the below remotes that we stock:. For additional remotes that work with this upgrade kit, please see the PDF attached.
- [What security lock should I use?](https://help.wsgaragedoorspares.com/en-US/what-security-lock-should-i-use-396177.md): Security locks can provide extra security for your valuables and can also act as a deterrent, as some are very prominent when installed. Below I will outline the different security locks we have, and the types of doors they can be installed on. Garag
- [How do I identify the correct roller spindles?](https://help.wsgaragedoorspares.com/en-US/how-do-i-identify-the-correct-roller-spindles-397290.md): It is important to get the correct roller spindles as using the wrong ones may cause the door to jamb, and cause unnecessary strain and damage to other parts of the mechanism. Follow the steps below to get the correct item, but if unsure, please cont
- [What do I do if my roller spindles are obsolete?](https://help.wsgaragedoorspares.com/en-US/what-do-i-do-if-my-roller-spindles-are-obsolete-397398.md): If you have taken the measurements as shown in the image below and there are no matches with the items in the Roller Spindle Finder Table, it is highly likely that your roller spindles are obsolete and no longer made. The best solution at this point
- [Do the Roller Spindles Come in Pairs?](https://help.wsgaragedoorspares.com/en-US/do-the-roller-spindles-come-in-pairs-2296959.md): Our roller spindles are sold in pairs. You can see the unit quantity just above the “Add to Basket” icon.
- [How do I measure the spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-measure-the-spring-397409.md): To ensure you are ordering the correct spring, it is useful to measure your current spring and compare the measurements to those listed in the specification section of the spring you are interested in, or against those listed in the spring finder tab
- [How do I identify my spring with the spring finder table?](https://help.wsgaragedoorspares.com/en-US/how-do-i-identify-my-spring-with-the-spring-finder-table-397413.md): Once you have your spring measurements, you can use the spring finder table to identify a suitable replacement. You can click on a heading at the top of the table, and the springs will reorder themselves based on that category e.g. If you click on Ma
- [What can I do if I cannot find my spring?](https://help.wsgaragedoorspares.com/en-US/what-can-i-do-if-i-cannot-find-my-spring-397747.md): If you are unable to find your spring on the Spring Finder Table, it is highly likely that the spring is obsolete and no longer available. In these situations there are 2 options available. The first option is to replace the springs with others which
- [Should I get the genuine or compatible spring?](https://help.wsgaragedoorspares.com/en-US/should-i-get-the-genuine-or-compatible-spring-398426.md): For some springs we have genuine versions available direct from the manufacturer and 3rd party compatible ones. These 3rd party springs are made to the same specifications, quality and warranty as the genuine springs, and are usually cheaper. Ultimat
- [How do I select the correct Garador MK3C spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-mk3c-spring-1053381.md): The Garador Mk3c (also known as 'C' TYPE, 3C, MK3C and S/S) door is a canopy up and over door manufactured pre-1999 with an overhead counter balanced spring box containing two springs, and side support cables. Sometimes on the back of the door, or on
- [How do I select the correct Garador MK4/F-Type Spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-mk4f-type-spring-1053384.md): The Garador MK4 (also known as F-Type) door is a canopy up and over door manufactured up to 2002. This model of door had distinctive side springs, enclosed inside the metal frame surrounding the door and operates without any support cables. These spr
- [How do I select the correct Garador DC/CM Spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-dccm-spring-1053395.md): The Garador DC or CM doors were double canopy doors supplied pre-2002. These doors usually had two springs running down either side of the door. The link pivot arm on the door was usually a straight box section, although older types may have a kinked
- [How do I select the correct Garador DR/RM Spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-drrm-spring-1053438.md): The Garador DR / RM garage doors were manufactured pre-2002. The door featured two double springs down either side of the door, and the door retracted fully into the garage when opened. The link arms on the DR door were kinked with multiple fixing po
- [How do I select the correct Garador R /FR/ Mk3R Spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-r-fr-mk3r-spring-1053506.md): The Garador R-type door was a retractable type door manufactured up until 2002. This model of door superseded the older Mk3R door and most spares are compatible between the two models. As a note, the R-type door covered single width doors and should
- [How do I select the correct Garador C-Type Spring?](https://help.wsgaragedoorspares.com/en-US/how-do-i-select-the-correct-garador-c-type-spring-1053584.md): The Garador C-type door was a canopy style door with side extension springs manufactured briefly between 1999 and 2002. The door is most easily identified by the side extension springs with a pulley wheel at the top end and a cast wall bracket in the
- [Can a spring be stretched to fit?](https://help.wsgaragedoorspares.com/en-US/can-a-spring-be-stretched-to-fit-1053695.md): If you are needing to stretch a spring to make it fit, it strongly suggests that you may be using the wrong spring for the door. If you have a retractable up-and-over garage door (the entire door slides inside the garage when the door is open, and ha
- [How do I know which Henderson Spring Hook to use?](https://help.wsgaragedoorspares.com/en-US/how-do-i-know-which-henderson-spring-hook-to-use-1053728.md): There are four Henderson Ultra Spring Adjusters, designed for use with the four different Ultra garage door models. The most obvious difference with the spring hooks is whether they are actually hooks, or if they end in a nut/bolt. By checking whethe
- [Are dust covers for springs still available?](https://help.wsgaragedoorspares.com/en-US/are-dust-covers-for-springs-still-available-1258225.md): Unfortunately the dust covers typically found on Garador DR, FR, DC, and CM doors are no longer made. These are not essential for the door operation, but can help prolong the spring's lifespan. You can make a DIY cover using drainpipes or cardboard.
- [Adjustable Hooks for Garage Door Springs](https://help.wsgaragedoorspares.com/en-US/adjustable-hooks-for-garage-door-springs-1259978.md): If your door is a Cardale double Slideaway (retractable) door, these eyebolts are the correct choice. For all other retractable doors, we have universal spring straining screws which can be raised or lowered to adjust the tension on the door. To dete
- [Do the Springs Come in Pairs?](https://help.wsgaragedoorspares.com/en-US/do-the-springs-come-in-pairs-2296963.md): Our springs are sold individually. You can see the unit quantity just above the “Add to Basket” icon.
- [What are the different tools used for?](https://help.wsgaragedoorspares.com/en-US/what-are-the-different-tools-used-for-398455.md): Below we outline the uses of the some of the main garage tools for repairing and maintaining your garage door. Henderson Canopy Spring Retensioning Kit. Retensioning kit to suit Henderson Pre-Premier garage doors made before 1992. Included are two to
- [How do I know which tracks and runners I need?](https://help.wsgaragedoorspares.com/en-US/how-do-i-know-which-tracks-and-runners-i-need-398561.md): We stock tracks and runners only for up-and-over garage doors (canopy and retractable). Canopy Spindle Channels. Do you have this door type: Canopy doors when open will have about 1/3 of the garage door hanging outside, forming a canopy. The u-shaped
- [Which weather seal should I use?](https://help.wsgaragedoorspares.com/en-US/which-weather-seal-should-i-use-398570.md): We have the largest range of garage door weather seals available. Below I will outline the main weather seals we sell, the problems they resolve, and any additional tools and information you may need. Garage Door Brush Bottom Seal. Problem it solves:
- [Different types of garage doors](https://help.wsgaragedoorspares.com/en-US/different-types-of-garage-doors-383995.md): Below are descriptions of the main types of garage door available. Up-and-Over Canopy Door. Up-and-Over Retractable Door. Sectional Door. Roller Door. Sliding Garage Door / Accordion Style Door
- [Which Garador model do I have?](https://help.wsgaragedoorspares.com/en-US/which-garador-model-do-i-have-384217.md): Garador were previously known as Catnic, Westland Engineering and WEL, and are now currently owned by Hormann, so please check for these names on the inside of the garage door and on the handle. Shop our range of Garador garage door spares today!. MK
- [Which Cardale model do I have?](https://help.wsgaragedoorspares.com/en-US/which-cardale-model-do-i-have-386875.md): Here at WS Garage Door Spares our aim is to help you get your Cardale garage door back in full working order by supplying spare parts for all models of Cardale garage door at affordable prices allowing you to carry out your repairs safely and easily.
- [Which Henderson model do I have?](https://help.wsgaragedoorspares.com/en-US/which-henderson-model-do-i-have-386879.md): Here at WS Garage Door Spares, we stock and supply a huge range of spare parts for Henderson garage doors. Henderson stopped making garage doors in 2010, but we have you covered with compatible parts to suit many models of Henderson garage door. Hend
- [Which Wicks / Wessex / B&Q model do I have?](https://help.wsgaragedoorspares.com/en-US/which-wicks--wessex--bandq-model-do-i-have-386884.md): Wicks, Wessex, and B&Q often used Cardale door models and rebranded them to their own. If you are struggling to find spares for your garage door, please check the article "Which Cardale model do I have?"
- [Can I automate my garage door?](https://help.wsgaragedoorspares.com/en-US/can-i-automate-my-garage-door-386893.md): We provide electric motors required to automate the following door types:. For up-and-over and sectional garage doors, you can use the following electric motors. Please note Canopy Garage Doors require a Bow Arm Converter to be automated. Without thi
- [I am having a custom door made, can you provide a mechanism?](https://help.wsgaragedoorspares.com/en-US/i-am-having-a-custom-door-made-can-you-provide-a-mechanism-387022.md): Whether you are needing a mechanism for a new custom door, or are needing to replace a an old obsolete mechanism, we are able to provide you with a complete kit to get the door working. We can provide both canopy door mechanism and retractable door m
- [I am locked out of the garage, what do I do?](https://help.wsgaragedoorspares.com/en-US/i-am-locked-out-of-the-garage-what-do-i-do-387023.md): If the garage door is the only entry point and the lock is broken or the keys are lost, the best option is to contact a locksmith. They will be able to gain access to the door whilst minimising any damage. Unfortunately we are not able to offer advic
- [Do you carry out repairs or servicing?](https://help.wsgaragedoorspares.com/en-US/do-you-carry-out-repairs-or-servicing-387025.md): We are an online retailer of spare parts only. We are unable to provide any in person services.
- [Do you offer any repair kits?](https://help.wsgaragedoorspares.com/en-US/do-you-offer-any-repair-kits-387028.md): We sell our spares as individual parts, but if you can tell us the make and model of the door, we can provide links to all the available parts for that door. Alternatively, we sell garage door gear kits which provide all the parts necessary to get th
- [What do the Garador PN numbers mean?](https://help.wsgaragedoorspares.com/en-US/what-do-the-garador-pn-numbers-mean-387623.md): Pre-2002 Garador used a 2 or 3 digit PN number to signify key information, such as the model type. If you are able to email sales@wsgaragedoorspares.com with the PN code, and some photos of the part which needs replacing, our team will endeavour to f
- [Do you supply fitting/installation instructions?](https://help.wsgaragedoorspares.com/en-US/do-you-supply-fittinginstallation-instructions-421582.md): We have a wide array of fitting, installation and programming instructions available on our website. We have a dedicated fitting instructions page, where you can access PDF instructions. Where available, fittings instructions can also be accessed on
- [Which Handed Part Do I Need?](https://help.wsgaragedoorspares.com/en-US/which-handed-part-do-i-need-2489751.md): Some latches and link arms are handed left and right. These items are handed left or right-handed based on looking at the back of the door from inside the garage.
- [Parts for Roller Shutter Doors](https://help.wsgaragedoorspares.com/en-US/parts-for-roller-shutter-doors-3580855.md): We do not regularly stock parts for roller shutter doors; however, we may have a compatible part available. For us to identify the part needed, please send the below information:. All photos can be sent to either sales@wsgaragedoorspares.com or our W
- [Company Information](https://help.wsgaragedoorspares.com/en-US/company-information-383919.md): WS Garage Door Spares is a site operated by GaraDry Limited. We are registered in England and Wales under company number 6805114 and our VAT number is 946 5209 07. We are a limited company. Our registered office. GaraDry LimitedUnit 7, Barracuda Busi
- [Accessing VAT Invoices](https://help.wsgaragedoorspares.com/en-US/accessing-vat-invoices-383920.md): If you need a copy of your VAT invoice for your order, please email our accounts department (accounts@garadry.com) or customer service (sales@wsgaragedoorspares.com) with your order number and we will gladly email a copy of your invoice to you.
- [How do I contact you?](https://help.wsgaragedoorspares.com/en-US/how-do-i-contact-you-383935.md): Hopefully, you will find the answers you need from our help articles and FAQs, but should you need further support there are numerous ways to can reach out to us for help. All channels are manned by human staff who will be happy to assist with any qu
- [Do you have physical stores?](https://help.wsgaragedoorspares.com/en-US/do-you-have-physical-stores-383936.md): We don't currently have any physical stores but our products can be collected in person. For these orders, you must order over the phone with a member of staff and agree a collection day and time. This is essential as we do not accept payment in cash
- [Trade Accounts](https://help.wsgaragedoorspares.com/en-US/trade-accounts-383978.md): We offer trade accounts for appropriate businesses such as garage door repairers. To become a trade customer, please complete this application. It only takes a few minutes and a decision should arrive within 1 business day. Credit accounts are only o
- [Is there a product warranty?](https://help.wsgaragedoorspares.com/en-US/is-there-a-product-warranty-383938.md): All products come with a 1-year warranty (except springs which must be purchased and installed in pairs). If you have any problems with a product purchased from us during that time, we'll gladly replace it. Please contact us with your order number, a